Frequently Asked Questions
Q: Where can I buy your jewelry?
A: You can purchase our jewelry online at www.jewelrytoyourdoorstep.com
Q: How should I clean my silver jewelry?
A: Silver naturally oxidizes when exposed to air. The best way to slow down oxidation is to keep your jewelry in a plastic bag. Most silver jewelry is easily cleaned with a polishing cloth. For heavily tarnished silver surfaces (not on stones) use baking soda toothpaste and a soft toothbrush to clean the silver and rinse thoroughly. Dry with a soft cloth then use a polishing cloth. If you don't have polishing cloth you can request one at email@example.com
Q: My jewelry needs repair. What should I do?
A: To have your jewelry repaired, please refer to the Jewelry Repair Request section of our website.
Q: If I'm interested in a particular piece that I do not see on the website, what can I do?
A: Send us a message using our contact page and we'll let you know what we can do! Please include as much information about the piece as you can.
Q: I lost a beloved piece. Can it be replaced?
A: Please let us know the details of the piece you need replaced by using our contact page.
Q: I would like to resize my Jewelry to Your Doorstep ring/bracelet/necklace. Is this possible?
A: Requests for resizing will be handled on a case-by-case basis. For assistance, send us a message using our contact page and we'll let you know what we can do! Please include as much information about the piece as you can.
Q: How do I subscribe to/unsubscribe from your email promotions, that has your most current discounts?
A: If you'd like to subscribe to our promotional emails, scroll down to the bottom right of any of our website pages, enter your email address in the SUBSCRIBE section and click the "Join" button.
To unsubscribe click the "unsubscribe" link on any of our promotional emails you have received.
Q: Can I use different email address accounts and combine the reward points?
A: Having more than one JTYDS Reward Points account with different email addresses is a violation of the Reward Points program. You cannot combine rewards points from multiple accounts.